FAQs

Due to state restrictions, HEVI-Shot does not sell or ship ammunition to the states of Alaska, California, Connecticut, Hawaii, Illinois, Massachusetts, New York, Rhode Island or Washington D.C. Ammunition sales to New Jersey residents are restricted to shotshell and centerfire rifle ammunition only. Ammunition components are not available to residents of Massachusetts or Washington D.C. Shipping is not available to P.O. Boxes, International, or APO/FPO addresses. Merchandise cannot be sold in California. Must be eighteen (18) years of age or older to purchase rifle or shotgun ammunition as defined by federal law. Must be twenty-one (21) years of age or older to purchase handgun ammunition as defined by federal law.

For online inquiries, orders and web support, please call us at 541-367-3522. Representatives are available to answer your calls between 8 a.m. - 5 p.m. CST Monday through Friday.

For ammunition questions or to speak with a HEVI-Shot Product Services team member, please call 541-367-3522. Representatives are available between 8 a.m. - 5 p.m. CST, Monday through Friday.

Upon receipt of an order, you will receive an order acknowledgement with an estimated sales tax. Upon acceptance of the order, the estimated tax will be adjusted to the actual tax and the charge will be revised accordingly.

We do accept gift cards, but for security measures, some gift card sellers require the recipient to activate the card before it can be used. Though stores often activate gift cards at the cash register, online gift card sellers generally require the recipient to activate the card once it is received in the mail or via email. If your gift card does not work online, check to see if it needs to be registered before use. Registration usually involves linking a name and billing address to the prepaid card. Though you generally are not required to register a gift card in order to use it in stores or restaurants, the process is important if you intend to use the gift card online.

All ammunition and components sales are final.. While ammunition and component items are not eligible for return, we are committed to your 100% satisfaction. Please contact customer support for more information.

Orders may be cancelled within 24 hours after they were placed. We will do our best to accommodate your request after 24 hours, but please note once your order has begun to process in our Distribution Centers we are unable to cancel. Once orders are cancelled, payment pre-authorization related to the order will be cancelled as well.

Orders cannot be cancelled after they have been shipped. If you need to cancel an order after it shipped, please refer to our Returns policy.

For general merchandise, please contact customer support and let us know how we can help fix the problem.

Store reloading components and ammunition in a cool, dry place, protected from direct exposure to sunlight. If stored properly, loaded ammunition has a 10-year shelf life.

You can request to become a dealer by completing a Contact Us form and selecting the subject Become a Dealer.

Try your local dealer. We get many requests for sponsorship and do not have the resources to support them all. Our efforts are focused on national strategic sponsorships among our current partners in the industry. You can request a donation by completing a Contact Us form and selecting the subject Donations.

Contact your local hazmat facility. Each state, county or city may have different regulations for proper disposal.

Ammunition should be stored in the factory carton or package. The labeling and identification on the original package helps to ensure proper future use. Ammunition should be stored in a locked closet or cabinet in a cool, dry area away from children, and away from firearms. Obviously, poor storage conditions, such as a humid or corrosive atmosphere, could cause product damage immediately.

The shelf life of properly stored ammunition is approximately 10 years.

If ammunition is exposed to fire or if ammunition is older than shelf life, contact your local authorities for assistance with proper disposal.

When there is a concern regarding our ammunition, we request that you please call us at 541-367-3522 with your Name, Address, type of ammunition, type of failure, and the firearms used.

Once we receive this information, we will forward it to our ammunition plant so that we can send you a prepaid shipping label, and all appropriate packaging materials to send the ammunition back for testing.

We will contact you once our evaluation and testing have been completed to determine the best course of action in order to resolve this issue for you.

Age verification has always been on the site as part of the checkout process. An upgraded software has been added to ensure those who purchase ammunition from the site are of legal age. There continues to be increased legislative pressure on the hunting and shooting industry, including how we can market to our key audiences.

AgeChecker.Net is an age verification software used by online stores that sell age-restricted products such as electronic cigarettes, tobacco, alcohol, etc. It’s a safe and trusted service to fulfill federal and state age verification laws. This simple process is quick and easy.

Age Checker verifies about 90% of U.S. customers instantly using just name, shipping address, and date of birth. If you cannot be verified automatically using basic order information, you will be prompted to submit an image of your photo ID. This process is easy and occurs within a popup window; you will not be redirected from the checkout page. Once you have submitted a photo ID, it usually takes 10 to 30 seconds to verify.

For most customers, only name, date of birth, and shipping address is required. If age cannot be verified automatically, you will be prompted to submit an image of your government-issued photo ID. Since this software is often able to retrieve your name and address automatically from your payment or shipping credentials, you will only have to input your date of birth manually.

If you've uploaded an ID once and use the same name, shipping address, and date of birth for your next order, you won't be asked to submit an ID again. If one of those three things changes or is entered inaccurately, the system won't recognize you, triggering the ID prompt. You will have up to three attempts to get age verified.

Government-issued ID such as a driver's license, state identification card, military ID, or passport are acceptable if needed. Your name, date of birth, and the expiration date must be visible, and name on the ID must match the name on the rest of your order information. The date of birth you enter into our popup must also match the ID, even if both are above the minimum age. Accurate records will allow you to pass the ID prompt next time. Certain IDs, such as military IDs, require images of the front and back to show us the necessary information. If you are having trouble uploading two images in one submission through our popup, please email them as attachments to help@agechecker.net and your order will be manually verified. Since ID submissions are deleted automatically, two separate submissions cannot be verified.

To make it as easy as possible, there are three options for sending a photo ID:

• Take a picture using your webcam directly from our popup.

• Upload an image saved on any device.

• Enter your mobile phone number and you’ll receive a text link to complete the process on your phone.

The system offers users three chances to verify their age. If the third attempt is unsuccessful, the order will not get placed and the user will be directed back to the cart to restart the checkout process.

The information you provide is used solely to verify your age and is never shared with third parties beyond our partner Age Checker for the sole purpose of verifying age. Your privacy and security are important to us. Access to all services is protected with strong 256-bit AES encryption. All personal information is stored on a private internal network that is not connected to the internet. We will securely store your date of birth, name, and address so that we can verify you without photo ID if you order again. Photo IDs are not automatically stored; they are deleted as soon as you are verified.

If you are experiencing any issues during the age verification process, please email help@agechecker.net. They are available around the clock. To resolve issues unrelated to age verification (e.g. order status, product inquiries, shipping times, etc.), please contact Customer Service directly.
For more information on Age Checker, visit FAQ • AgeChecker.Net.