For online inquiries, orders and web support, please call us at 541-367-3522. Representatives are available to answer your calls between 8 a.m. - 5 p.m. CST Monday through Friday.
For ammunition questions or to speak with a HEVI-Shot Product Services team member, please call 541-367-3522. Representatives are available between 8 a.m. - 5 p.m. CST, Monday through Friday.
Orders may be cancelled within 24 hours after they were placed. We will do our best to accommodate your request after 24 hours, but please note once your order has begun to process in our Distribution Centers we are unable to cancel. Once orders are cancelled, payment pre-authorization related to the order will be cancelled as well.
Orders cannot be cancelled after they have been shipped. If you need to cancel an order after it shipped, please refer to our Returns policy.
Ammunition should be stored in the factory carton or package. The labeling and identification on the original package helps to ensure proper future use. Ammunition should be stored in a locked closet or cabinet in a cool, dry area away from children, and away from firearms. Obviously, poor storage conditions, such as a humid or corrosive atmosphere, could cause product damage immediately.
The shelf life of properly stored ammunition is approximately 10 years.
If ammunition is exposed to fire or if ammunition is older than shelf life, contact your local authorities for assistance with proper disposal.
When there is a concern regarding our ammunition, we request that you please call us at 541-367-3522 with your Name, Address, type of ammunition, type of failure, and the firearms used.
Once we receive this information, we will forward it to our ammunition plant so that we can send you a prepaid shipping label, and all appropriate packaging materials to send the ammunition back for testing.
We will contact you once our evaluation and testing have been completed to determine the best course of action in order to resolve this issue for you.